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Web conferencing is one of the many tasks of a contact center agent. Calling clients, connecting them to another department, taking sup calls, and many other ways by which Conference calls are done. It takes ample training to do it right as the gadgets used may take some time to get used to. It also entails ample knowledge about the gadgets and software used. Come to think of it, the gadgets used are not your ordinary gadgets, but once you are able to use them with ease, every other gadget that comes to your hand is almost too easy to manage.

Well, I think any gadget is easy for as long as one is interested to learn how to use them. The techno-phobic will always be disinterested to learn more about changes in technology, specifically that which pertains to upgrades in technological devices. But once one is interested, everything will go smoothly. It is so difficult to teach someone who is not interested, and one who has already given up learning new things even before learning sessions have started. Like, I know someone who told me that she would rather bake or cook in the kitchen than to go online and do stuff. But when her interest was sparked by getting new recipes online, she started to get interested anyway..